Folklore Manage business terms

These terms apply to paid Folklore Manage plans and to the organiser administration service. They sit alongside the Terms and Conditions. If there is a conflict on switching, export, who may buy a plan, or how a plan is bought, billed, renewed or cancelled, these business terms prevail for Manage.

Last updated: 26 October 2026

Operator

Gymber s.r.o. (“Gymber”)
Company ID (IČO): 17600090
Registered office: Pod Terasami 779/5, 664 48 Moravany, Czech Republic
Email: support@thefolklore.app

Point of contact for switching, export and these terms: the same address and email.

Sold only to businesses

Folklore Manage paid plans are sold only to businesses (entrepreneurs) acting in the course of their trade, business, craft or profession. They are not sold to consumers. Consumer withdrawal, including the Czech withdrawal-button duty in section 1830a of the Civil Code (Act No. 159/2026 Sb.), does not apply to Manage plans.

By buying a paid Manage plan you confirm that you are a business customer, not a consumer:

• On invoice: by placing the order, or by paying an invoice that refers to these business terms (including by a link to this page).
• Through Stripe: by completing Stripe checkout in Folklore Manage. Completing checkout is acceptance of these terms.

How you buy, pay, renew and cancel

Paid Manage plans are sold in two ways. Neither channel is a consumer sale.

• On invoice. Gymber agrees the plan with you directly and issues an order or tax invoice payable by bank transfer to the account and by the due date shown on that document. There is no in-app invoice checkout. These terms apply because the order or invoice refers to them. Billing is in advance for the period on the invoice. Gymber issues a further invoice for the next period unless you or we have cancelled before that period starts, as stated on the order or invoice. To cancel, write to support@thefolklore.app before the next period and at least as early as the notice period under Switching. The period already invoiced runs to its end unless the invoice says otherwise.
• Through Stripe. You start checkout in Folklore Manage and pay through Stripe (card or another method Stripe offers). Completing checkout is a purchase as a business, not as a consumer, and is acceptance of these terms. The amount and interval are shown before you pay. A one-off Stripe payment does not renew. A Stripe subscription renews automatically at the end of each billing interval until it is cancelled. Cancel in Folklore Manage or by email to the address above so the next Stripe renewal does not run. Access continues until the end of the period already paid.

Price, currency, VAT and the length of the first period are those on the order, invoice or Stripe checkout. Switching and export under the Data Act are in addition to cancellation of the paid plan.

Switching and data export (EU Data Act)

Folklore Manage is a data-processing service for organisers. You may switch to another provider or take your exportable data and digital assets in-house. Gymber will not charge switching or export fees (from 12 January 2027 no such fees are charged at all; until then Gymber also charges none).

• Notice period: at most two months from your written notice to support@thefolklore.app.
• Transition period: 30 days from the end of the notice period, during which Gymber will reasonably assist the switch.
• Data retrieval period: at least 30 days after the end of the transition period, during which you may still retrieve an export.
• Erasure: after the retrieval period, Gymber erases exportable customer data from production systems except where a legal duty requires retention (for example accounting records).

Export formats and how to export

Request an export by email to the contact above. Gymber will provide a machine-readable package that contains:

• a complete JSON file of the organisation’s exportable records (organisation profile, festivals, places, events, tickets, orders and organisation members’ roles),
• CSV files of festivals, events and orders for spreadsheet use.

Media files remain in object storage; the export lists their paths so you can copy them.

Contact

Gymber s.r.o., Pod Terasami 779/5, 664 48 Moravany, support@thefolklore.app.

Consumer Terms: thefolklore.app/en/terms. Privacy Policy: thefolklore.app/en/privacy.