Legal information

Terms and Conditions of thefolklore.app

These terms govern use of Folklore (thefolklore.app, Folklore Manage and related apps) and the contract with the operator. Read them carefully.

Last updated: 1 November 2026

This update clarifies that browsing is open to anyone, that accounts, Folklore Manage and ticket purchases are for people with legal capacity (typically 18), and that Gymber does not currently receive an age-bracket signal from the App Store or Google Play.

Operator

Gymber s.r.o. (“Gymber”, “we”)
Company ID (IČO): 17600090
Registered office: Pod Terasami 779/5, 664 48 Moravany, Czech Republic
Registered at the Regional Court in Brno, file C 130593
Email: support@thefolklore.app

If the Service was provided through the Apple App Store, Apple may enforce these terms as an intended third-party beneficiary.

What Folklore is

Folklore is a platform for discovering folk and related festivals, their programmes and venues. Folklore Manage is a business (B2B) service for organisers to administer festivals, content and, where offered, ticket sales. Paid Folklore Manage plans are sold only to businesses (entrepreneurs) and never to consumers, either on invoice or through Stripe.

Folklore is not a marketplace for physical goods, does not provide shipping or click-and-collect, and does not run a consumer virtual currency or an invite-friends programme.

Age

Anyone may browse the public map and published programmes. Creating an account, using Folklore Manage and buying tickets is for people with legal capacity to do so (typically 18). Parents or guardians are responsible for children. Gymber does not currently receive an age-bracket signal from the App Store or Google Play.

Accounts

The public website does not have login yet. You can delete a Folklore app account in the app. For a Folklore Manage account, email support@thefolklore.app; we will close it unless a legal duty prevents it (for example accounting records). You are responsible for your login details. Use the account lawfully and in line with these terms. Gymber may suspend or close an account for serious breach, fraud or a security risk.

Content

Organisers are responsible for the accuracy and lawfulness of content they publish (programme, descriptions, photos, links). You grant us a non-exclusive licence to host, display and distribute that content within the Service for as long as it remains on the Service. Moral rights are not waived. We may remove content that breaks the law or these terms.

Public festival information is compiled from organiser materials and public sources. We aim to keep it current, but programmes, prices and ticket availability can change.

Tickets

If an organiser sells tickets through Folklore, the ticket contract is with the organiser, not Gymber, unless we say otherwise at checkout. Gymber provides payment infrastructure through Stripe Connect and may charge a platform fee. Card data is processed by Stripe.

Refunds, changes or festival cancellations follow the organiser’s terms and mandatory law. For leisure services on a specific date (a ticket to a dated event) the fourteen-day right of withdrawal generally does not apply under section 1837(j) of the Czech Civil Code.

Raise ticket complaints with the organiser first. Gymber may help as an intermediary but is not a party to the ticket contract unless stated otherwise.

Right of withdrawal (consumers)

Paid Folklore Manage plans are not sold to consumers, whether you buy on invoice (bank transfer, arranged with Gymber) or through Stripe checkout in Folklore Manage. There is no consumer right of withdrawal for those plans, and the Czech withdrawal-button duty in section 1830a of the Civil Code (Act No. 159/2026 Sb.) does not apply to them.

If you are an EU consumer and you conclude a distance contract with Gymber for a consumer digital service other than a dated event ticket, you generally have 14 days to withdraw without giving a reason. The period runs from the day the contract is concluded. Send a clear statement to support@thefolklore.app or to our registered office before the period ends. We will refund payments by the same method, without undue delay and at the latest within 14 days. If you ask us to start providing the service before the period ends and then withdraw, you pay a proportionate amount for what has already been provided.

Folklore does not sell physical goods, does not offer click-and-collect and does not run a consumer virtual currency. For a ticket to a dated event, the fourteen-day withdrawal right generally does not apply under section 1837(j) of the Czech Civil Code; the ticket contract is with the organiser. In-app purchases billed by Apple or Google are contracts with that store; their refund and parental-consent rules apply.

Paid organiser services (B2B)

Folklore Manage paid plans are offered only to businesses acting in the course of their trade, business, craft or profession, not to consumers. You can buy in two ways:

On invoice: Gymber agrees the plan with you and issues an order or invoice payable by bank transfer. You accept the business terms by the order or by paying an invoice that refers to them. Billing is in advance for the period on the invoice. A further invoice follows for the next period unless cancelled. Cancel by email to support@thefolklore.app before the next period.
Through Stripe: self-serve checkout in Folklore Manage. Completing checkout is a purchase as a business, not as a consumer, and payment through Stripe. A one-off Stripe payment does not renew. A Stripe subscription renews automatically until you cancel it in Manage or by email so the next Stripe charge does not run.

The price, term and how to end the contract are shown on the order, invoice or Stripe checkout before the contract. Further business terms, including switching and data export, are in the Folklore Manage business terms.

Security and maintenance updates

Folklore, including purchases made through it, is supported with security and maintenance updates for a minimum of five years. App updates are distributed through the App Store and Google Play and may also be delivered as over-the-air updates; the website is kept current.

Acceptable use

You must not disrupt the Service, scan it beyond ordinary use, upload malware, impersonate others, infringe third-party rights or use the Service for unlawful content. Automated collection is allowed only to the extent we expressly permit (for example a public interface).

Liability

Nothing in these terms excludes or limits liability that cannot be excluded by law. That includes liability for death or personal injury, liability caused intentionally or by gross negligence, and — towards consumers — statutory product-liability for defective products, including software, and for destruction or corruption of data that is not used exclusively for professional purposes, under Directive (EU) 2024/2853 and the implementing Czech rules (Chamber print 295 / the Civil Code as amended).

Where consumer law and product-liability law do not prevent it, Gymber’s remaining liability is limited to foreseeable loss and, for organisers (businesses), to the fees paid to Gymber in the previous 12 months. We are not liable for an organiser’s decisions, for third-party network outages, or for content we did not create.

Statutory consumer rights, including product-liability rights, remain unaffected.

Consumers

If you are a consumer, rights that cannot be contracted out remain, including under the Czech Civil Code, the Consumer Protection Act, and product-liability law. Out-of-court consumer disputes in the Czech Republic may be taken to the Czech Trade Inspection Authority (Česká obchodní inspekce), which is the ADR entity: adr.coi.cz (also coi.cz).

Governing law

These terms are governed by Czech law. Consumers keep the mandatory protections of their country of habitual residence. Jurisdiction: for business users, the courts at Gymber’s registered office; for consumers, as provided by the applicable jurisdiction rules.

Changes

We may change these terms if the Service or the law changes. The new version will be published on this page. Continued use after the change takes effect is acceptance, unless mandatory law says otherwise. For material account changes we will email you if we have a contact address.

Illegal content

If you think content on Folklore is illegal, report it using the form at thefolklore.app/en/report. The report is emailed to the same inbox as the organiser contact form. Gymber s.r.o. is the contact point for authorities and for users under the EU Digital Services Act for this service.

How festivals are shown (organisers)

On the public map, festivals appear by geography. In lists they are grouped as popular (editorially pinned upcoming festivals), upcoming (by start date) and past (most recent first). Search matches names and descriptions. Map proximity after you allow location is for display, not a paid rank. We do not sell a higher position on the public map or in search.

Contact

Gymber s.r.o., Pod Terasami 779/5, 664 48 Moravany, support@thefolklore.app.